Returns

Every DIDDA gown is made to order and cut to one person’s measurements. Please read this policy before you place an order, as it affects your right to return.

Made-to-order gowns

Because each gown is produced individually to your measurements and specifications, made-to-order pieces cannot be returned or exchanged if you simply change your mind. Personalised goods of this kind are excluded from the standard distance-selling right of withdrawal.

This is why we take time over consultation and fittings before production begins — so that you are certain of your choice.

Faulty, damaged or incorrect items

This policy does not affect your statutory rights. If a gown arrives damaged, faulty, or materially different from what was agreed, you are entitled to a repair, replacement or refund.

Please contact us within 7 days of delivery with your order number and photographs of the issue, and we will arrange the appropriate remedy at no cost to you.

Cancelling an order

An order may be cancelled free of charge at any point before production begins. Once cutting has started, the materials and work are committed to your gown and the order can no longer be cancelled. We will always confirm with you before production starts.

Fit and alterations

Adjustments to achieve the correct fit are part of the made-to-order process, not a return. If something needs refining after a fitting, tell us and we will put it right.

Contact us

Email hello@diddafashion.com or WhatsApp +383 45 602 877.